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I purchased the asset twice, seems like I got charged by PayPal, but I cannot download it.
One week has passed, I have been charged twice, no reply!
error occurred when i was purchasing. i got charged but no access to the assets. where can i claim these assets? thanks
I purchased this asset twice but I couldn't find this asset in my itch-io library .Where can I find it?
Hello there sir! i've not received any notification of the purchase of this asset, i'll ask the itch.io support team to verify, but if you could also send them an email with the receipt would be great, i'm looking into it right now!
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Log in with itch.io to leave a comment.
I purchased the asset twice, seems like I got charged by PayPal, but I cannot download it.
One week has passed, I have been charged twice, no reply!
error occurred when i was purchasing. i got charged but no access to the assets. where can i claim these assets? thanks
I purchased this asset twice but I couldn't find this asset in my itch-io library .
Where can I find it?
Hello there sir! i've not received any notification of the purchase of this asset, i'll ask the itch.io support team to verify, but if you could also send them an email with the receipt would be great, i'm looking into it right now!